Privacy Policy

1. Introduction

UpahJe.my ("we", "us", "our") is a Malaysian freelance marketplace platform that connects employers with skilled labour and technical talent. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA)and other applicable Malaysian laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and related services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Full name and contact information (email address, phone number)
• MyKad/Identity Card details for verification purposes
• Profile information, including photos, skills, and work history
• Payment information (bank account details, e-wallet information)
• Communications with us and other users
• Job postings, applications, and project details

2.2 Technical Information

We automatically collect certain technical information when you use our platform:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and analytics
• Location data (with your consent)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our platform services
• To verify your identity and prevent fraud (MyKad verification)
• To process payments and escrow transactions
• To facilitate communication between employers and freelancers
• To send you service updates and important notices
• To improve our platform and user experience
• To comply with legal obligations under Malaysian law
• To protect the safety and security of our community

4. Data Disclosure

We may disclose your personal data in the following circumstances:

• To other users: Profile information is shared with potential employers or freelancers as part of job matching
• To service providers: Payment processors, escrow services, and verification partners
• For legal compliance: When required by law, court order, or government authority
• Business transfers: In connection with any merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure payment processing through trusted partners
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the following rights:

• Right to access: Request a copy of your personal data held by us
• Right to correction: Request correction of inaccurate or incomplete data
• Right to withdraw consent: Withdraw consent for data processing (subject to legal limitations)
• Right to prevent processing: Request that we stop processing your data for direct marketing
• Right to data portability: Request your data in a structured, commonly used format

To exercise these rights, please contact us at privacy@upahje.my. We will respond to your request within 21 days as required by PDPA.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally:

• Account information is retained while your account is active
• Transaction records are kept for 7 years for tax and legal compliance
• Job and project records are retained for dispute resolution purposes
• After account deletion, we may retain certain data as required by law

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

• Remember your preferences and settings
• Analyze how you use our platform
• Improve our services and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of our platform.

9. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal data.

We use the following third-party services that may collect your data:

• Payment processors (e.g., FPX, credit card processors)
• Cloud hosting providers
• Analytics services
• Customer support tools

10. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: